Frequently Asked Questions

What is the Link for Webmail?

webmail.yourdomainname, for example webmail.sabrannan-design.co.uk, please note there is no www. before webmail

How do I use Webmail?

Please click here to refer to our information sheet.

Can your email be used with Microsoft Office Outlook?

Yes it can be used with all standard email software including Outlook and Outlook Express.

What are the settings I need to configure Outlook?

Please click here to refer to our information sheet.

How can I change my email password?

This can be done by going to your webmail and following the link below the Login button called “Change your email password”

How can i create or amend email accounts?

The easiest way is to simply email or telephone us and we can make changes for you straight away.

How do I set up an out of office reply?

To do this you need to log into your Mailbox Control Panel, to do this type the following in to your web browser:
“mcp.<<yourdomainname>>” (no www), for example if your domain is “sabrannan-design.co.uk” type in “mcp.sabrannan-design.co.uk”.  Enter your email address and usual email password to log in.  Click on Autoreply Message, select Active and type in the message you want to reply with.

I have an email with an attachment that I can't delete, how can I delete it?

This is because in order to delete the email the system needs to copy it to trash before it can delete it from its current location and there isn’t enough space in your mailbox to store a second copy of this email with attachment.  To delete this email you need to log in to your Mailbox Control Panel, to do this type the following in to your web browser:
“mcp.<<yourdomainname>>” (no www), for example if your domain is “sabrannan-design.co.uk” type in “mcp.sabrannan-design.co.uk”.  Enter your email address and usual email password to log in.  You can now delete emails in 3 different ways, all emails in your mailbox, emails older than a specified date or emails larger than a specified size.  We recommend you delete emails that are larger than a specified size.  If your email with attachment is 5MB then this is 5120KB (1MB = 1024KB), therefore you need to delete emails larger than 5000KB.  When you do this please check you are not deleting any other emails that are larger than 5MB that you want to keep.  Once emails are deleted they cannot be recovered.

How do I add or edit my signature?

Your signature is text that is automatically added to the bottom of any new emails you send, they usually include your name, organisation and contact details.  The way you change your signature depends on what program you use to access your email:
Webmail – Basic Interface:  Once you have logged on to your email click on ‘Settings’ from the menu near the top, scroll down to the bottom, you will see a box where you can type in the signature you want to use.  Once done click on ‘Save Settings’ on the left hand side (you may need to scroll back up).
Webmail – Advanced Interface: Once you have logged on to your email select ‘Account Settings’ from the ‘Preferences’ menu near the top, scroll down to the bottom, you will see a box where you can type in the signature you want to use.  Once done click on ‘Save Settings’ at the bottom.
Microsoft Outlook 2007: From within Microsoft Outlook select ‘Options’ from the ‘Tools’ menu.  Click on the ‘Mail Format’ tab and then click on ‘Signatures’ near the bottom.  Click on ‘New’ and type in your signature in the bottom box, on the left hand side you can select which account the signature is to apply to.

If your question is not answered here please do not hesitate to contact us.